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Privacy policy

Declaration on the protection of personal information

Fukutomigroup Co., Ltd. (hereinafter referred to as “the Company”), in order to appropriately handle information at the time of product purchases and inquiries from customers, so as not to damage the relationship of trust with customers, We hereby declare that we will establish a policy, make all employees comply, and make continuous improvement efforts.

Handling of personal information-collection, use and provision

1.Purpose of collection
We may ask your personal information in the following cases. In either case, we ask that you provide it at your own will. In that case, it means product application, questionnaire survey, event application, and others.
2.Collected contents
We may ask you for your name, postal code, address, telephone number, etc. in order to identify and contact you. Depending on the service used, you may also be asked about your e-mail address, age (date of birth), gender, etc., but it is not necessary to reply.
3.purpose of use
The personal information we have heard is the confirmation and guidance that is indispensable to confirm whether you are a registrant in the delivery of the products and information you ordered and to provide the services you have applied for We will use this information when it becomes necessary to contact you for some reason, such as the provision of our information that we have determined will be useful to you. In order to support the Company's operations, companies and organizations that exceed the Company's deposit criteria may deposit personal information in order to carry out the operations of the Company. In this case, it will be protected in accordance with our privacy policy.
4.Offer
We will not collect or use your personal information without your consent. Even if you have consented, we will use it only to the extent that we have obtained consent, and we will not provide such personal information to a third party unless there is consent or legally required. In addition, if you wish to stop providing information after consent has been disclosed to a third party, the provision will be stopped promptly upon request. We may also publish the results of statistical processing of personal information, but this does not include information that can identify individual customers.

Management of personal information protection

Please contact TEL (092) 576-9010 (9:00 am to 5:00 pm) for disclosure, correction or deletion of personal information. If you have any questions or inquiries regarding other personal information, please contact the above phone number. Please be aware that we will verify your identity when making inquiries regarding personal information.

Fukutomi Group Co., Ltd.
CEO Reina Niijima

“Fukutomi Group Co., Ltd.” Allergy Policy

Thank you very much for your continued support.
We have established a "Food Allergy Policy" as described below to ensure the safety of our customers with food allergies.

  1. In our daily cooking operations, our kitchen handles foods and ingredients that contain eight specified raw materials and other unlabeled allergens, and we use the same cooking utensils and cooking oil. In addition, although we thoroughly wash tableware and cooking utensils, there is a possibility that trace amounts of allergens may be mixed into the food due to the facility environment in the kitchen. Therefore, please note that we are unable to provide food that is completely free of allergens.
  2. We obtain allergy information from manufacturers and respond to customers with food allergies by changing ingredients as much as possible for 8 specified raw materials and 20 items that are similar to specified raw materials. .
  3. Regarding the ingredients used, we have confirmed eight specific raw materials (eggs, milk, wheat, peanuts, shrimp, crab, and walnuts) based on information from manufacturers, manufacturers, and distributors.
  4. If you change ingredients that are not caused by allergens (dietary restrictions, preferences, food additives, religion, etc.), we may not be able to accommodate your request or may incur additional charges.
  5. Only customers with food allergies are allowed to bring their own safe food (retort food, frozen food, etc.) to eat and drink at our restaurant. Please let us know in advance.
  6. We will prepare food to the extent possible, but there are limits to our ability to accommodate food allergies due to the facility environment in the kitchen. Before using this service, please consult your own physical condition and your doctor before making the final decision by yourself (or your guardian).

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